Frequently asked questions
Here you'll find answers to the most common questions. If anything is unclear, write to us at info@help-thepaws.com.
🚚 Shipping & Delivery
Where do you ship?
We currently ship worldwide.
Is shipping paid?
No. Shipping is always free, on any order, regardless of the number of items.
What are the delivery times?
Your orders are shipped within 24-48 hours and typically arrive within 8-15 business days. Track your order in real time with email updates at every stage — confirmation, shipping, delivery. Packed with care by our small team with a big mission.
How am I updated on my order?
You'll receive an email at every stage of the delivery process:
✉️ Order confirmation
✉️ Shipping notification with tracking number
✉️ Real-time updates on delivery status
✉️ Delivery confirmation
You can track your parcel in real time from the Track your order page.
What if I don't receive my order within the expected time?
No problem! Contact us at info@help-thepaws.com with your order number and we'll immediately check the status of your parcel to find a solution.
🍖 How the meals system works
How does the meals system work?
Every item purchased helps us provide 10 meals to abandoned dogs. We work with trusted local partners and volunteers to bring meals to the dogs who need them. Your purchase helps fund these ongoing operations.
How are the dogs actually fed?
We work with trusted local partners and coordinate with volunteers who distribute food on the streets in various places around the world. These people know the areas and know exactly where to find the dogs. Your purchase helps provide meals to the dogs who need them, wherever they are.
Why don't you publish the names of the local partners?
Our operating model is built to stay lean, efficient, and focused on delivering meals. Many of our partners are small local outfits who dedicate their time to distribution routes, coordinating supplies, and documenting the work in the field. Publishing their names would introduce layers of public visibility, messages, and administrative requests that don't support the main goal: delivering meals to the dogs as consistently as possible.
How do you keep us updated on what's happening in the field?
Every month you'll receive photos representing moments from our distribution operations. You'll see the dogs enjoying their meals and the difference we're making together. It's our way of keeping you connected to our work.
What's in my monthly updates?
We're a small, passionate team that every month shares these authentic moments with you, sending you photos from our distribution operations.
📿 The products
Are the bracelets adjustable?
Yes! All bracelets are adjustable and fit comfortably on any wrist.
How are your accessories made?
Every piece is handmade with care to ensure quality and durability. Crafted with attention to detail, so you can wear your commitment with pride.
Can I order multiple items?
Absolutely! Many customers order multiple pieces to share with their loved ones and help us provide even more meals. More items means helping us provide even more meals to abandoned dogs.
🐾 Who we are
Who are you?
We're Help the Paws, a small team dedicated to helping abandoned dogs receive meals around the world. Every bracelet, necklace, and pair of earrings in our store exists with one single purpose: turning every purchase into real meals for the dogs who need them.
In which countries do you help dogs?
Our mission isn't to help dogs in just one place — it's to help dogs in need wherever we can. We work with trusted local partners and volunteers in multiple countries to provide meals where the dogs need them most. Every region has its own challenges and we adapt to local realities to maximise our reach.
Why did you create Help the Paws?
Because we wanted to make it easy for dog lovers to concretely support those in need. Not everyone can adopt or volunteer, but everyone can make a difference. Help the Paws was born to turn a small everyday gesture — wearing an accessory — into real meals for dogs who are waiting.
How many meals have you helped provide?
Over 19,763 people have trusted us so far. Together, we've helped provide more than 200,000 meals to abandoned dogs in different parts of the world.
Why aren't you a charity?
Fair question. Here's the honest answer.
Sometimes charities don't have time to build an online community, design products, or run e-commerce: they're focused on the dogs in front of them.
Our company's role is:
✅ Create beautiful products that people want to wear and gift
✅ Build a community of supporters who care about dogs
✅ Support distribution operations with trusted local partners
The dogs waiting for a meal right now don't care about structures. They care about food. That's what we do. 200,000+ meals later, it's working.
💳 Payment and Guarantee
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, Shop Pay, and all other secure payment methods available at checkout.
Is my payment secure?
Absolutely. All transactions are secure and encrypted. Your personal and payment details are fully protected.
Do you offer a guarantee?
Yes! We offer a 30-day "satisfied or refunded" guarantee. If you're not happy with your order, you can return the unused item for a full refund. We want you to be 100% happy with your purchase.
How does the refund process work?
If for any reason you're not happy with your unused item, contact us within 30 days of your purchase at info@help-thepaws.com. We'll process your request quickly.
✨ Effectiveness and Impact
Is it really effective? Are the dogs actually fed?
Yes — making sure the meals reach the dogs in need is at the heart of what we do. Every month you'll receive photos representing moments from our distribution operations!
Why buy an accessory instead of donating directly?
Most people who found us were scrolling, saw a bracelet they liked, and discovered that it helps dogs. That moment changes something. Suddenly, buying something beautiful also means doing something meaningful.
Many of our customers wanted to help dogs but didn't know where to start. You're not just buying an accessory: you're joining a community. 19,763+ people. 200,000+ meals provided. A growing movement of dog lovers who have found a way to help that fits their life.
When you buy from Help the Paws you're part of something visible — a community that wears its values. With real benefits:
✅ A visible symbol: wear your values and start conversations
✅ Ongoing connection: monthly updates keep you connected to our work
✅ A meaningful gift: share the purpose with your loved ones
I can't adopt or volunteer. How can I help?
That's exactly why we created Help the Paws. Many people want to help but don't have the time, space, or means to adopt or volunteer. With an accessory, you support our distribution operations even with a busy schedule.
Can I give this accessory as a gift?
Absolutely! It's the perfect gift for any animal lover. You're giving a beautiful accessory that helps us provide 10 meals to dogs in need. It's a gift that counts and makes a difference.
What happens if I order today?
1. Choose your favourite item.
2. We ship within 24-48 hours (you'll receive a confirmation email).
3. Your purchase helps us provide 10 meals to dogs in need.
4. Receive your order within 8-15 business days (with real-time tracking).
5. Every month you'll receive photos from our distribution operations.
What difference can I really make?
Right now, millions of abandoned dogs are searching for food on the streets. Many are left to survive on their own, day after day. They don't know where their next meal will come from.
Every item you buy helps us provide 10 meals to dogs in need. It's a simple action, but for a hungry dog it means everything.
📩 Contact
How do I contact customer service?
Our team is available Monday – Friday, 9:00 – 18:00 (CET).
Email: info@help-thepaws.com
We aim to reply to all messages within 24–48 hours.
Have more questions?
Don't hesitate to contact us at info@help-thepaws.com. We're here to help! 💙🐕