Shipping Policy
This policy describes the shipping conditions applied to orders placed on Help the Paws.
1. Delivery areas
We ship worldwide. For destinations outside the EU, contact customer support before placing your order.
2. Processing times
Orders are processed within 1–3 business days of payment receipt. Orders received on weekends or public holidays are processed on the next available business day.
3. Estimated delivery times
Delivery times are indicative and may vary depending on destination and carrier:
- 8–15 business days.
4. Shipping costs
Shipping cost, when due, is calculated at checkout based on weight, dimensions and destination of the order. Any free shipping promotions are clearly indicated on the site.
5. Tracking
At the time of shipment you will receive an email with the tracking number and a link to monitor delivery. If you don't receive the notification, check your spam folder or contact customer support.
6. Delays
Causes such as adverse weather conditions, public holidays, customs checks (for non-EU destinations) or exceptional volumes may cause delays. In case of significant delays we will update you promptly.
7. Customs and duties
For destinations outside the EU, any customs duties, taxes and local charges are borne by the recipient and are not included in the order price.
8. Damaged or lost products
If you receive a damaged product or your order appears lost in transit, contact customer support at info@help-thepaws.com within 7 days of the estimated delivery date, attaching photos where applicable. We will process the appropriate solution as quickly as possible.