Privacy Policy

This notice describes how Help the Paws processes the personal data of users of the site, pursuant to Regulation (EU) 2016/679 ("GDPR") and the Irish Data Protection Act 2018.

1. Data controller

Website owner and Data controller

  • Name: Help the Paws
  • Email: info@help-thepaws.com
  • Customer support: Monday to Saturday, 9:00 AM to 6:00 PM (closed Sundays)

2. Personal data processed

  • Identification and contact data: first name, last name, address, email, phone provided during registration, ordering, or newsletter sign-up.
  • Payment data: processed directly by payment providers; we do not store complete card details.
  • Browsing data: IP address, browser type, pages visited, access times, collected through cookies and similar tools (see Cookie Policy).
  • Communications: content of requests sent via email or contact forms.

3. Purposes and legal basis

  • Performance of the sales contract and order management — art. 6.1.b GDPR.
  • Compliance with tax and accounting obligations — art. 6.1.c GDPR.
  • Customer support and service communications — art. 6.1.b GDPR.
  • Sending commercial communications (newsletter, promotions) with prior consent — art. 6.1.a GDPR.
  • Statistical analyses in aggregate form and site improvement — art. 6.1.f GDPR (legitimate interest).
  • Fraud prevention and security — art. 6.1.f GDPR.

4. Processing methods

Processing is carried out with electronic tools and adopts technical and organisational security measures suitable to guarantee the confidentiality, integrity, and availability of the data.

5. Recipients and disclosure

The data may be shared with:

  • service providers (e-commerce platform, hosting, payments, shipping, email marketing);
  • professionals and consultants (accountants, lawyers) where necessary;
  • authorities and public bodies in cases required by law.

The recipients act as data processors or, when applicable, as independent data controllers.

6. Data transfer outside the EEA

Where necessary, data may be transferred to countries outside the European Economic Area, only in the presence of adequate guarantees (adequacy decisions, Standard Contractual Clauses, or other tools provided by the GDPR).

7. Retention

Data is retained for the time necessary to fulfil the purposes indicated and to comply with legal obligations (e.g. tax law: 6 years). Marketing data is retained until consent is withdrawn or for the periods established by applicable regulations.

8. Rights of the data subject

You have the right to access, rectify, erase, restrict, object to processing, request portability, and — where applicable — withdraw consent at any time by writing to info@help-thepaws.com. You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at www.dataprotection.ie.

9. Cookies

For details on cookies and analogous technologies, please see the Cookie Policy.

10. Changes to this notice

We may update this notice at any time. Any changes will be published on this page.